THE SPLASHBACK COMPANY is committed to protecting the personal information entrusted to it. We have a strong commitment to maintaining the security and integrity of personal information within our care. This Privacy Policy (Policy) explains how we collect, use and disclose information about our customers, suppliers (and their employees). It also explains how to contact us if you have any questions about the management of your personal information or would like to access the personal information, we hold about you.
“We”, “us”, “our” and THE SPLASHBACK COMPANY means The Splashback Company Pty Ltd ABN 80123910663
This Policy describes how we comply with our obligations under the Australian Privacy Act 1988 (Cth) and the privacy or data protection laws of other jurisdictions where we operate.
We may amend this Policy at any time by posting the updated version on our website.
THE SPLASHBACK COMPANY is not responsible for the privacy practices of sites that are linked to this website via hyperlinks, banner advertising or otherwise.
What information do we collect?
THE SPLASHBACK COMPANY respects the rights of individuals to determine to whom they give their personal information and how their information is used. Your privacy is very important to us and we will value the trust you place in us in giving us your personal information. We take this responsibility seriously and we are committed to safeguarding your information and using it for the purposes for which you have entrusted it to us.
We collect a range of information from our customers that is directly related to the products and services you choose. Where we wish to use the information for other purposes, we will seek your agreement beforehand.
Generally, the information we collect includes your name, home or work address, delivery address, phone number, payment, credit and billing information, and e-mail addresses. In some instances, we may also collect your ID, such as a drivers’ licence. We also collect demographic information, which is not unique to you, such as your postcode, age, gender and shopping preferences, interests and favourites. When you visit our websites, we may also collect information about your computer, including your IP address.
We also collect information about your use of our website using cookies. You can choose to decline cookies.
We may also collect additional information, including purchase history, location and preferences.
How We Collect Information
Where it is reasonable and practicable to do so, we collect your personal information from you directly when you purchase products or services from us, or enter into arrangements with us, provide feedback/complaints to us or register your details with us. Depending on the product or service we provide to you, we may collect your personal information from third parties.
We also collect solicited personal information indirectly, through publicly available sources, or through social media sites, like Facebook, Twitter, Google, Snapchat, Pinterest and others, who disclose to their users that the users’ personal information is provided to businesses, like The Splashback Company.
We usually only retain unsolicited information about our customers when dealing with an enquiry or complaint or where we conduct an investigation.
If you have purchased goods or services from us on layby, we may also collect your personal information from credit reporting agencies. By providing your personal information to us, you confirm that you have reviewed this Policy and consent to the collection and use of your personal information as specified.
We take all reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. Your personal information is stored on password protected servers located in access controlled secure locations.
Why we collect and how we use information
We collect and use your information to:
From time to time, we may also use your personal information to send you emails to invite you to complete a product review or send you news, offers and promotions of our products and services. If you do not wish to receive these communications, you can opt-out by contacting us at the address listed below.
How we disclose your information
We will only disclose information about you to third parties if required by law or legal process, to our advisers or to companies who are responsible for parts of our service delivery.
We may occasionally transfer your personal information, credit information (and credit eligibility information) to organisations located overseas, for example where:
We require overseas recipients to use personal information only for the purpose provided and to implement strict confidentiality and data protection arrangements.
In special circumstances – for example, if we were to sell our business or part of our business – your information may be transferred to potential purchasers and their advisers as part of that sale. From time to time, we may provide aggregated and de-identified information to other business partners for various purposes.
Data security
We take active steps to protect the personal information we hold against loss, unauthorised access or use, modification or disclosure, and against other misuse. This includes any information that we disclose overseas.
Online store
Ordering products from The Splashback Company is designed to be as simple as possible, while still providing security and privacy for all your details. You can pay for goods using a credit card or PayPal and we only store credit card information where absolutely necessary to process your payment securely. Credit card data is held in encrypted form and complies to the highest security standards prescribed for data of this kind.
Cookies
When you interact with us on the internet, our system automatically sends you a ‘cookie’. A cookie is a small amount of information sent from a web server to your computer, electronic tablet or smart phone that enables your device to be recognised. It is used to handle your internet sessions on that device and contains a unique identifier.
Other information stored by the cookie includes website traffic data. This data is not used to identify individual details. We only collate the data into anonymous results in order to evaluate and improve our internet and shopping service for our customers.
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Email and SMS Subscription Lists
If you elect to register an account with INSERT COMPANY, and use this account to make purchases from the THE SPLASHBACK COMPANYwebsite, some of your personal information (being your email address and/ or contact phone number) will be provided to our delivery carrier. This information is used by the carrier to send you updates on the status of your deliveries from The Splashback Company.
You have the ability to opt out of these communications directly from the messages you receive.
We currently have an electronic Direct Marketing (eDM) email list which provides marketing offers to subscribers. If you elect to subscribe to our eDM, these services will be provided to you to communicate product information, special events and offers. We also use search engine and social media sites to make marketing offers which may be of interest to you. Our marketing subscription list is an ‘opt in’ system. You may unsubscribe easily by clicking on the unsubscribe link that appears in all of our marketing communications to you. We also send SMS to customers who have subscribed to receive SMS messages from us. Our SMS subscription list is an ‘opt in’ system. You may unsubscribe easily by clicking on the unsubscribe link that appears in all of our SMS communications to you. We will never knowingly send you electronic messages with your consent.
If you have a question about this Policy or wish to make a complaint about the way we have collected, used, held or disclosed your personal information, please contact us at the address below. We may need to contact you for further details.
If you wish to make a formal complaint, please make your complaint in writing to The Splashback Company. We will consider your complaint promptly and contact you to seek to resolve the matter. If we have not responded to you within a reasonable time, you are entitled under the Privacy Act 1988 (Cth) to make a complaint to the Office of the Australian Information Commissioner.
Queries, complaints, requests for access to or correction of personal information can be sent to info@thesplashbackcompany.com.au
294-296 Boundary Road, Dingley Village
